Mirjam Peetsmann on kliendikogemuse juht ja mentor, kellel on üle 10 aasta kogemust panganduses. Tema tugevused, nagu süsteemsus ja detailide märkamise oskus, aitavad tal juhtida kliendikogemust üle 9 riigi. Mirjam on sertifitseeritud LEAN Must Vöö protsesside tõhustamises, mis tõestab tema oskusi ja teadmisi. Ta loob nullist kliendikogemuse juhtimisprotsesse finantsettevõtetes ning peab mentori töös oluliseks aktiivset kuulamist. Tema sihtgrupiks on juhid, turundus- ja müügijuhid ning kliendikogemuse spetsialistid.
Mirjam Peetsmann is a customer experience leader and mentor with over 10 years of experience in banking. Her strengths, such as systematic approach and attention to detail, enable her to manage customer experience across 9 countries. Mirjam is a certified LEAN Black Belt in process improvement, showcasing her skills and knowledge. She creates customer experience management processes from scratch in financial companies and values active listening in her mentoring work. Her target audience includes leaders, marketing and sales managers, and customer experience specialists.
Mirjam Peetsmann on spetsialiseerunud kliendikogemuse juhtimisele ja mentoritegevusele. Tema põhikompetentsid hõlmavad kliendikogemuse juhtimist, LEAN meetodit ja juhtimist. Sertifitseeritud LEAN Must Vöö protsesside tõhustamises. Tegutseb Eestis.
kliendikogemus, LEAN Must Vöö, mentorlus, protsesside tõhustamine, juhtimine, klienditeenindus, strateegiline planeerimine, pangandusteenused
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Customer Experience Leader, certified LEAN Black Belt in process improvement, accredited mentor and coach I consider my strengths to be systematic approach, attention to detail, and capability to manage large-scale changes. I have obtained the highest level certification in process improvement (LEAN Black Belt) from a UK university and have been applying these skills and knowledge in banking for over 10 years. Leading customer experience across 9+ countries at Group level and creating various customer experience management processes from scratch in a financial company. In mentoring work, I consider active listening and recognizing connections between details to be very important. I help people systematically get closer to their goals.
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