Helen Klettenberg

Om

I am management consultant, mentor and trainer. Above all, a continuous improvement enthusiast, both in terms of organisations and people. I have been active in strategic management over 9 years, focusing on the development of organisations and management systems. I cooperate with TOP companies in Estonia to develop their management systems, model and simplify their business processes and assess business sustainability to improve organisation results. I have acquired versatile overview of the management quality of various sectors and the most common challenges. My mission is to find the right solutions to solve different level management challenges. In terms of the development of management systems, I consider myself to be innovative, linking the applicable requirements with simple solutions, thanks to which I have received recognition for quality innovation in the field of management system development. Based on the same principles, I help both public and private sector organisations, their managers and teams. For me it is most important that the organisation's management principles and management systems are above all simple, innovative and value adding. To increase awareness, I conduct various public and private trainings, speak at seminars, conferences and podcasts, and publish content based on practical experience. Main topics: Management systems Implementation and development of comprehensive and integrated management systems, including environmental management system. Improvement tools best practices. Management systems auditing and certification, action plans and implementation support. Process management Implementation and development of process-based management. Process management tools and process modelling. Identifying cross-organisational and process-based risks and opportunities. Creating improvement based action plans and supporting the implementation. Sustainability management Evaluation and development of the organisation's sustainable operating model. Implementing a set of environmental, social and governance (ESG) standards. Creating action plans based on sustainable development goals and supporting the implementation.

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