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Lähde: julkinen ammattilaishakemisto • Oikeusperuste: GDPR 6 art. 1 kohta f alakohta
Management Consultant & Coach
Monika has led different teams, business sectors and segments for 20 years. For 12 years, she worked in Telia leading B2C and B2B business management units. The units' responsibility is to create, launch, and implement new products and services, and the management of the entire product lifecycle through profitability and client satisfaction. Monika's teams have developed web portals, self-service sections, websites, TV services, smartphone applications, equipment, and publications. She was co-creator and leader of Telia's user experience team in 2012-2016. Monika has also managed customer experience units in the logistics and medical sectors. During recent years, Monika has been focused on the consulting and testing of the whole user experience chain and the coaching of various companies and teams. Monika's supervisor and coach training meets ANSE and NBBE standards.
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