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Managing Bookings
How to confirm, cancel, and manage your bookings professionally
Professional booking management builds trust and ensures smooth collaboration with clients. This guide teaches you how to handle all situations - from regular bookings to complex scenarios.
Why Does This Matter?
Up to 95%
of clients on average value quick responses
4.5-5★
typical rating for professionals
< 2h
recommended response time
1
Check your email
You receive an automatic notification for every new booking. Check your email regularly.
2
Review booking details
Go to your dashboard and open the bookings section. Check the date, time, and service.
3
Prepare
Make necessary preparations: review client info, prepare materials, confirm location.
4
Send confirmation (optional)
If desired, send the client a personal welcome message. This creates a positive first impression.
Sample message to client
"Hello [Name]! Thank you for your booking. I look forward to our meeting on [date] at [time]. If you have any questions beforehand, feel free to write. Best regards, [Your name]"
Tips
- Respond to bookings within 2 hours during work hours
- Set up email notifications on your phone
- Add the booking to your personal calendar immediately
Emergency Guide
You get sick on session day
Notify the client IMMEDIATELY. Apologize and offer a new time. Cancel the booking in the system.
Technical problem (e.g., video does not work)
Call the client. Offer an alternative (different platform, phone). Document.
Client is aggressive or inappropriate
End the session politely. Document the incident. Report to Evoluna support.
Booking Management Checklist
Daily routine
Progress0/8
Best Practices
Set up notifications
Get notified of every booking immediately
Respond quickly
Ideally within 2 hours
Be empathetic
Always understand the client's situation